Frequently Asked Questions

Please review the frequently asked questions below. If you don't find the answer to your question, you can reach us via the Contact Page  or set up a FREE discovery consultation.

Scheduling & Visits

What Are The Restrictions On Virtual Doctor's Visits?

If you are NOT a New York resident, your initial visit with Dr. Choi must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.

Email Etiquette

Patients have unlimited email contact with the provider team. However, if an email question or request is deemed by one of our staff to be best addressed via an appointment, at their discretion, they may require that you schedule a phone, telemedicine or in person visit instead of responding via email.

Scheduling & Cancellations

There is a 48-hour cancellation policy for all appointments with Dr. Aron Choi, health coach, or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file.

No-shows

If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 and one visit will be deducted from your remaining visits.

Billing & Insurance

Different Than Conventional Primary Care Physician

For many of our patients, we can provide some of the services of a primary care physician. Because you can message us online during business hours, we will try to see you as soon as possible. We operate more as an addition to your primary care team rather than a replacement. 

It is important to note the following:

1. We are not in-network with any insurance plan.

2. We are typically not available for same-day emergency appointments.

3. We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

We Do Not Bill Insurance Companies

In order to provide the highest level of proactive care for you, Aron Choi, PLLC provides services on a case fee basis. This allows us to provide an complete approach that is right for you.

The cost of any services provided by Aron Choi, PLLC which are not included in the program care fee will be billed to you directly.

Non-Aron Choi, PLLC medical expenses such as lab tests and prescription medications may be covered by a member’s health insurance plan per that plan’s rules.

Aron Choi, PLLC will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.

About Lab Tests
  • Most lab tests ordered by a Dr. Aron Choi will be billed directly to your insurance by the lab.
  • Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through Aron Choi, PLLC.
  • The specific tests ordered will be personalized to you based on your initial evaluation with Dr. Aron Choi and may include blood, saliva, urine, or stool testing.
  • We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • You are under no obligation to purchase any specialty testing.
  • Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with Dr. Choi.
  • At home test kits: If a lab test kit is mailed to you, you will be charged the day the kit is mailed.
  • If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national labs – however Quest Diagnostics is a lab most often used by Aron Choi, PLLC because of their favorable pricing policies for patients.